Crossbody cube bag

Verified composition and care instructions, when supplied for this item, are included in Product Details. Follow the garment label for final care guidance.

At Alexander Ancher , we strive to provide a seamless and transparent shipping experience for our valued customers. Please review the following details to understand our shipping process:

Shipping Methods: We offer several shipping options to cater to your needs. These include standard shipping, express shipping, and international shipping (where applicable). Shipping costs and estimated delivery times are provided during the checkout process.

Order Processing Time: Orders are typically processed within 1[1-2] business days. During peak seasons or special promotions, processing times may vary, but we will always do our best to get your order to you as quickly as possible.

Shipping Timeframes: Shipping times may vary depending on your location and the selected shipping method. Estimated delivery times are provided at checkout for each shipping option. Please note that these are approximate times, and delays due to unexpected circumstances may occur.

Tracking Your Order: Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment on our website or the carrier's tracking portal.

Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the items in your order. Shipping fees are displayed at checkout, so you can review them before completing your purchase.

International Shipping: For international orders, please be aware that customs duties, taxes, and fees may apply depending on your country's regulations. These additional costs are the responsibility of the customer.

Delivery Address: Please ensure that your shipping address is accurate and complete to avoid delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Partners: We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. However, we are not liable for delays or issues caused by these carriers.

Shipping Inquiries: If you have any questions or concerns about your shipment, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to assist you and provide updates on your order's status.

Returns and Refunds: For information on returns and refunds related to shipping issues, please refer to our Returns and Refunds Policy .

We appreciate your business and trust inalexanderancher. If you have any further questions or need assistance, don't hesitate to reach out to us. Thank you for shopping with us!

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@alexanderancher.com . Please note that returns will need to be sent to the following address: Galileistraat 67, 1704 SE Heerhugowaard, The Netherlands


If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@alexanderancher.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@alexanderancher.com.